COVID-19 Information

Please continue to refer to this page for the latest pandemic information.  As new information arises and protocols change, there are likely to be frequent updates.

To keep everyone safe, we ask that any skater or parent exhibiting potential COVID-19 symptoms stay at home.  If you are unsure of the symptoms, please use the linked self assessement tool.  The club will refund you for any sessions missed due to self isolation.

Page last updated:  October 16, 2021

Club COVID-19 Protocols and Policies

Please read the following document regarding the club's response to managing COVID-19.  This has last been updated September 16. 2020.  This also contains information on what our programs will look like when we return to the ice.  This document was derived from Skate Ontario and Norfolk County Return to Play Protocols.


COVID-19 Refund Policy

Missed Skating due to COVID Like Symptoms or COVID Diagnosis Policy


Any skater, parent, guardian, coach, board member, or program assistant exhibiting potential COVID-19 symptoms is asked to stay at home. If you are unsure of the symptoms, please use the linked self assessment tool on the WTSC website. This policy is designed to minimize the chance of virus transmission. The club will refund the cost of any sessions missed due to self isolation following email application at within 48 hours of the missed session only.


Refunds will be given in the following situations:

A skater tests positive for COVID 19

A skater is required to isolate for COVID like symptoms or exposure to COVID like symptoms.

Norfolk County, the Haldimand Norfolk Health Unit or other governing body mandates the closure of facilities and/or termination of club activities.


Refunds will not be given if parents are not allowed to enter the arena with their child during skating classes due to changes in COVID restrictions.


Skate Canada fees and Skate Ontario fundraising tickets are non-refundable.


If you are unsure if you skater should attend lessons, please refer to the COVID Club Protocols and Policies.


July 2021 Update

Return to Play protocols for Summer 2021 programs are being updated by to reflect Ontario's entry into Stage 3.  The new rules will be posted here once they are available.  If you have any specific questions or concerns, please contact the club directly at

COVID-19 Oversight group

We would like to inform you of the individuals who will be acting as the COVID-19 Oversight Group, as we transition back to skating activities. The following people will comprise this COVID-19 Oversight Group.

Should you have any questions about any aspects of the Return to Play protocols or other policies and procedures related to COVID-19, please contact one of the individuals above.

COVID Group.gif

September 2020 Update

Filling out a COVID-19 waiver is no longer necessary for spectators accompanying skaters into the arena.   Spectators will still need to complete a daily Health Screening and Tracking form. 


To learn more about Arena Entry and Exit Protocols at the Waterford Tricenturena, please watch this short YouTube video:



As a reminder, we have updated our refund policy to take into account COVID-19.

Educational Resources

We would like to help keep you up to date on COVID-19.  Please see the attached document which is full of useful links and information.

Vaccination Passports in Arenas

As required by the Province of Ontario and Norfolk County, all spectators age 12 and over entering the arena must provide proof of vaccination and matching identification.  At the door, you will also be asked to undergo COVID screening and contact tracing for Norfolk County.

Currently, skaters under the age of 18 are not required to provide proof of vaccination to participate in WTSC programs.  However, they must also undergo COVID screening and contact tracing at the door.  If you have any questions, please contact

Masks are still required for all persons entering the arena.